#What is whatsapp reminder update
#What is whatsapp reminder free

#What is whatsapp reminder update

Update Jun 2021: New types of WhatsApp Business messages are now available in Germany and other countries The content must always be related to the previous conversation. Then you can use the service update to reactivate the customer service dialog. This may be the case if the search for a lost package could not be clarified within 24 hours and you have the answer after 40 hour instead. If you have not managed to solve a problem in the 24-hour window, you have the option to continue the conversation later using an Issue Resolution Notification from WhatsApp. However, in the event of a malfunction or urgent condition which must be reported to your customers immediately, an alert notification makes sense. News from media outlets or an announcement about the annual summer party of a car dealership are not included and wouldn’t be released by WhatsApp. Notify your customers about important news! This category is the hardest to truly define. This can include admission information, travel directions, event FAQs, or a message with a location map to help the customer find their way around the event. Send your customer their ticket for an event, trip or flight, simply via WhatsApp. If you send the notification via WhatsApp, your customer will have the information on the most important and relevant communication channel for him. Over and over, passengers miss flights because they missed the last minute email about the gate change. Inform your customers about updates to an existing reservation or flight status change. As of June 2019, there are 10 types of notifications that we will briefly introduce. Only these use cases are currently allowed. Notifications are WhatsApp messages that are based on templates provided by WhatsApp. You can discover more in our article about data protection for customer service. By clicking on yes, they’ve signalled that they are willing to receive WhatsApp notifications. This agreement, or active user consent, can take place on your website when a purchase or flight booking has been completed and you ask the customer whether they would like to receive the confirmation via WhatsApp. In this case, this means that the user must agree to receive push notifications before the company initiates messaging app contact. These are similar to service SMS messages that consumers sometimes receive from online banking or airlines.Ģ) Data protection & user consent Message TemplatesĪs usual, the GDPR also applies to notifications.

Notification (Push-Notifications): these are WhatsApp messages that companies can send to customers for different use cases.

Customer Care Chat: when customers write to a company, a 24-hour window is opened, in which the company can respond to the customer with no fees.

The WhatsApp Business solution distinguishes between two main use cases: The WhatsApp Business API is the WhatsApp solution for innovative customer service, which you can easily implement using MessengerPeople as an official Business solution provider.

What content can you send via notifications?ġ) What are „Message Templates“ WhatsApp Notifications?.New types of WhatsApp Business messages are now available (June 2021).Here we’ll explain what’s allowed, what’s not, and how you can successfully use WhatsApp Notification for your customer service. However, WhatsApp notifications are only permitted in certain cases.

#What is whatsapp reminder free

WhatsApp Notifications „Message Templates“ are (typically fee-based) push messages sent over WhatsApp Business API – they are the perfect complement to the free customer care chat.